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Caterline Delivery Details
customerservice@caterline.net
We know how important your delivery Is & our aim is to despatch ALL ORDERS received by 4pm on the same day and delivered to you within 48 hours.
By choosing DHL we believe our customers will get a delivery service that we can all rely on !
TRACKING
- DHL have a fantastic tracking system that starts with a notification by text or email as soon as your order leaves our factory.
- You will then receive a one hour delivery window and a further 6 updates as your order makes its way to you.
- You can communicate and reply directly to DHL if there are any issues or changes required.
COLLECTION & DELIVERY TIMES
Same Day Despatch & 48 Hour Delivery is included in our prices and this year we have extended our collection time to 4pm to give you more time to get your orders to us.
- Monday order before 4pm for delivery on Wednesday
- Tuesday order before 4pm for delivery on Thursday
- Wednesday order before 4pm for delivery on Saturday
- Thursday order before 4pm for delivery on Saturday.
- Friday orders will be delivered the following Monday / Tuesday
- Saturday & Sunday - NO DESPATCHES
Orders received after 4pm could take up to 72 hours to be delivered
TIMED DELIVERIES
Please contact our office who can quote for this service
customerservice@caterline.net
PLEASE NOTE
In order to avoid any disappointment please allow as much time as possible for delivery from placing your order as sometimes there are courier issues that are beyond our control !
- OUR MISSIONTo be the customers first choice.
- OUR PASSIONLeadership in service, quality and innovation.
- OUR COMMITMENTTo ensure our people reach their full potential.
- OUR GOALManaged commercial and profitable growth.
MICROWAVABLERe-usable and Cost Saving- RECYCLABLEWe care for and love our environment
- ISO CERTIFIEDQuality & Safety Assurance in our production process
- FPA MEMBERFood Packaging Association Member
